Refund policy
We want you to be happy with your purchase. For hygiene and safety reasons, skincare products cannot be returned simply because you have changed your mind. However this does not affect your rights under the Consumer Protection Act.
1. Damaged or Incorrect Products
If you receive:
- A damaged product
- The wrong product
- A product that is missing from your order
Please contact us within 6 hours of receiving your order and 12 hours for a wrong product.
Please provide your order number and clear photographs of the product and packaging. We will investigate the matter and where appropriate arrange a replacement.
2. Allergic Reactions or Skin Irritation
Customers should always read the product ingredients and follow directions for use before applying a product.
If you experience an allergic reaction, severe irritation, stop using the product and seek appropriate medical advice.
Please contact us with your order details so that we can record and investigate. However, this does not constitute a return\refund.
Return Process
To start a return, you can contact us at reinobeautyskincare@gmail.com. Please note that customer provides shipping return.
If your shipping carrier was Pargo you can book your return on our website menu or click this link: https://returns.pargo.co.za/reino_beauty_skincare
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at reinobeautyskincare@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returns
We do not accept change of mind returns. Unfortunately, we won't process your return if your contact us after 6 hours to return a damaged product.
Exchanges
Exchanges are only allowed before your order has been shipped, if your order has been shipped you cannot exchange. Before you checkout please ensure you are satisfied with your order!
Refunds
Orders placed with us are Non-refundable